Help Centre

How do I create a KwikPay account?

Download the app, enter your phone number, verify with the OTP sent to you, enter your name and set a 4-digit PIN. Your account is ready.

How do I add money to my wallet?

Tap "Add Money" on the home screen. You'll receive a dedicated bank account number. Transfer any amount from your Nigerian bank account to that number. Your balance updates within 1–2 minutes.

How do I pay at a venue?

Tap "Scan & Pay", scan the QR code on your table, enter the amount, choose your payment method, confirm with your PIN or Face ID. Done.

What payment methods are accepted?

Wallet balance, saved debit/credit cards, and bank transfer.

Is my payment information secure?

Yes. Card details are handled by Paystack (PCI DSS compliant) and never stored on KwikPay's servers. All transactions are encrypted.

What if I paid the wrong amount?

Contact the venue directly or email us at kwikpayapp@proton.me with your transaction reference for assistance.

How do I get a refund?

Refunds are initiated by the venue. Contact the venue manager or email kwikpayapp@proton.me with your transaction reference.

I forgot my PIN. What do I do?

Go to Settings → Security → Change PIN. You'll need to verify your phone number via OTP to reset.

How do I delete my account?

Go to Settings → Delete Account. All your data will be permanently removed within 30 days.

I'm not receiving the OTP. What do I do?

Check your phone signal and try again. Make sure you entered your number without the leading zero (e.g. 7012345678 not 07012345678). If the issue persists email kwikpayapp@proton.me.